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Privacy Notice

How We Use and Manage Your Data

Key Information

Davis Schottlander & Davis Limited (“Schottlander”) respects your right to privacy. We put in place security measures for your personal data and manage your personal data in accordance with applicable data privacy regulations.

Schottlander is the Data Controller of your personal data. The principles set out in this Privacy Notice apply to all instances in which Schottlander receives your personal data as a Data Controller for the purposes described in this notice. Those purposes are set out in paragraph 2 below.

If you have any requests concerning your personal data or any queries with regard to these practices please contact Schottlander using the contact details given in paragraph 11 below.

We designed this Privacy Notice so that you don't have to read all of it to find an answer to a specific question. If you want to read all of it – please feel free to do so. It's set out in full below. 

  1. What personal data does Schottlander collect?
  2. Why do we need it?
  3. Schottlander Security Measures
  4. Requirement to opt in to receiving data
  5. Legal basis for the processing of your data
  6. Who Schottlander discloses your personal data to and why
  7. Business transfers
  8. Retention of your personal data
  9. External website links
  10. Opt-out procedures
  11. Correcting, updating and removing information
  12. Use of cookies
  13. Changes to this Privacy Notice

1. What personal data does Schottlander collect?
We collect personal data such as dental practice or laboratory name, contact name(s) and title(s), delivery and invoice addresses, phone number(s) and e-mail address(es) as well as products and services ordered by you, or in which you have expressed an interest, including invoices and transaction history and records of contacts with you. 

2. Why do we need it?
We need the information in order to process products and services ordered by you, inform you of exciting new products and our services, such as courses and seminars, as well as to inform you of special offers and promotions, to check with you whether you are needing to re-order existing products, send out eCPD certificates and for similar reasons. We are also required by the Medicines and Healthcare Regulatory Authority (MHRA) to keep records, in line with the current regulations, of purchases of medical devices as well as by other law enforcement and other regulatory and Government bodies.

3. Schottlander Security Measures
Schottlander takes security measures in line with the General Data Protection Regulations (GDPR). As such, Schottlander has security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only authorised Schottlander employees, and authorised employees of our third-party service providers’ processing data on our behalf, have access to your personal data. All Schottlander employees who have access to your personal data are required to adhere to the Schottlander Privacy Notice and all third-party service providers are requested by Schottlander to ensure that any of their employees who have access to your personal data have signed non-disclosure agreements. In addition, contracts are in place with such third-party service providers acting as data processors for Schottlander that have access to your personal data, to ensure that the level of security required is in place, and that your personal data is processed only as instructed by Schottlander. 


4. Requirements to opt in to receiving data
The GDPR sets a requirement for us to obtain your opt-in to the use by us of the data provided by you and when doing so to lay out clearly the purposes for which it will be used (see paragraph 2 above). Without this permission we shall only be able to process your orders and we shall not be able to provide you with further information.

5. Legal basis for the processing of your data
The legal basis for the processing of your personal data is your consent and/or any other applicable legal basis, such as our legitimate interest in engaging in commerce and offering products and services of value to you. Any consent you provide may be withdrawn at any time by following the contact methods listed in paragraph 11.

6. Who Schottlander discloses your personal data to and why
Schottlander will never share your personal data with any third-party business organisation that intends to use it for their own purposes, other than as required by law. We may use other companies and individuals to perform certain functions on our behalf as data processors. Examples include administering email services, running special promotions and provision of data analysis services and credit reference agencies and legal and debt recovery companies, for debt collection and debtor tracing purposes. Such third parties only have access to the personal information needed to perform these functions and may not use or store the information for any other purpose. They will be constrained by the security restraints described in paragraph 3 above. 

7. Business transfers
In the event that Schottlander sells or transfers a particular portion of its business assets, consumer information may be one of the business assets transferred as part of the transaction. If substantially all of the assets of Schottlander are acquired, consumer information may be transferred as part of the acquisition.

8. Retention of your personal data
Schottlander will retain your information only for as long as is reasonably necessary for the purposes set out in this notice. Schottlander will retain and use your information to the extent necessary to comply with our legal and regulatory obligations (for example, if we are required to retain your information to comply with applicable medical device or tax/revenue laws), resolve disputes, and enforce our agreements. We also retain website log files for internal analysis purposes. These log files are generally retained for a short period of time, except where they are used for website security, to improve website functionality, or we are legally obligated to retain them for longer time periods.

9. External website links
Our website may contain links to other sites. Schottlander is not responsible for the privacy practices or the content of such websites. To help ensure the protection of your privacy, we recommend that you review the privacy policy of any site you visit via a link from our website.

10. Opt-out procedures
You may at any time opt-out of receiving future communications from Schottlander, however this may limit the services we are able to supply to you.  To specify from which methods of communication you wish to opt-out just call us on Schottlander Freephone 0800 97 000 79.

11. Correcting, updating and removing information
Schottlander supports the individual’s right to protect their privacy. Accordingly, any personal information you provide us will be made available for your review on request. You have a right to request a copy of the personal data that we hold about you. 

If at any point you believe the information we hold on you is incorrect or inaccurate you may update, modify or remove this information at any time by contacting us.

If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer who will investigate the matter.

Davis Schottlander & Davis Limited.
ATTN : Data Controller
Fifth Avenue
Letchworth Garden City
Hertfordshire SG6 2WD
England

Telephone: +44 (0)1462 704600
Email: DataController@Schottlander.co.uk

If you are not satisfied with our response or believe we are processing your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk
 

12. Use of Cookies
We may use a browser feature known as a ‘cookie’. Cookies are small text files that are placed on your hard drive that assist us in providing you with a customised browsing experience. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system and to retrieve your basket on return visits. We use cookies to provide you with the convenience of not having to re-enter information, such as user IDs and passwords, multiple times during your visits to our website. Cookies can also be utilised to help us provide you with information targeted to your interests, based upon your prior browsing on our website. 

For further information visit www.aboutcookies.org or www.allaboutcookies.org

The ‘Help’ section of the toolbar on most browsers will inform you on how to prevent your browser from accepting new cookies, how to have the browser notify you upon the receipt of a new cookie, or how to reject or disable the use of cookies completely. As our website has been designed to take advantage of the use of cookies, should you configure your browser or your network firewall to decline their use, certain features of our website may not function correctly and you may be required to re-enter any user IDs and passwords more frequently.

13. Changes to this Privacy Notice
We may amend this privacy notice over time, as new features are added to our website and as internet privacy standards evolve. To ensure that you are fully informed about how your personal information is used, our privacy notice will always be available for review on our website. If we make any substantial changes in the way we use your personal information, we will notify you by posting a prominent announcement on our website.

This policy was last updated 9th May 2018