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Delivery & Returns

Returns Policy

Before returning goods for any reason whatsoever please telephone us for advice needed. 
Goods incorrectly ordered or surplus to requirements can only be accepted back for credit if they are received back into our warehouse in a resalable condition and will be subject to a handling charge of 20%.

PLEASE CALL CUSTOMER SERVICES ON FREEPHONE 0800 97 000 79* BEFORE RETURNING ANY GOODS.

Other than for returns under complaint, items must be received by us unused in non-tampered packaging within one month of invoice date and be accompanied by the returns form. If this is the first time you have bought a product, you can return it under our 30 day money back guarantee*. 

* Applies to United Kingdom only 

See our Return Form for more details.

Delivery Charges

There is a minimum order value of £10.00. Any orders below £10.00 will be subject to a £2.50 delivery charge.
We do not apply delivery charges apart from Erio parts and precious metals or orders below £10.00. Please refer to Clause 8 of the Terms & Conditions which states all of our exceptions to not applying delivery charges.